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FAQ
Frequently Asked Questions
Q: Where is my tracking number?
A: We send two emails with tracking information when your order is processed—one from our email account and one from PirateShip.com. You can use the tracking number to follow your package. You can also find tracking for your most recent shipment under 'My Account'.
Q: What if my items seem to be lost?
A: If you believe your package is lost or has not shown movement for more than an acceptable time frame (10 days), we will resend the items.
Q: Do I need to clear coat the decals before using them?
A: Our decals do not need to be clear-coated before use. They are printed with food-safe, non-water-soluble ink.
Q: Do you combine shipping?
A: Yes. Shipping is free for orders of $30 or more within the USA and $75 for international orders.
Q: What is a Decal Sheet?
A: A Decal Sheet is an A4-size sheet (8.3 in x 11.7 in) that contains one or more Decal Cards. A typical 1/64 scale sheet contains 11–15 decal cards.
Q: What is a Decal Card?
A: A Decal Card is the area where a single decal image is printed on a Decal Sheet. A typical 1/64 scale Decal Card measures approximately 1.5 in x 4.25 in.