We collect only the information necessary to process, ship, and track your orders. We do not collect or store any financial data. We also do not sell, share, or distribute your contact information to any third parties.

We ship most items within 24 hours on our business days: Monday, Wednesday, and Friday.

Please be patient, as we have no control over delivery times once an order has been handed to the USPS. If an item is lost in the mail, we will gladly re-send it. All shipments include a tracking number, which will be sent to the email address we have on file. Please check your inbox and junk folder for tracking updates.

We offer a reward to our loyal website customers. Our program has four discount levels—Bronze (10%), Silver (15%), Gold (20%), and Platinum (25%). You will automatically receive a discount at checkout based on how much you have spent with us during the year. The program restarts at the first of each year. Purchases made on eBay and on our website are combined.

Bronze level begins at $250, and each additional $250 moves you to the next level. Once you reach a new level, you will automatically receive that discount on all eligible purchases. Premium items are excluded from discounts. We reserve the right to review and modify this policy.

In addition to the annual program, we also track your total lifetime purchases. Your lifetime total never resets. At the beginning of each new year, your lifetime spending determines the discount level you start with for that year.

Lifetime starting tiers are:

• Bronze — lifetime purchases of $2,000
• Silver — lifetime purchases of $4,000
• Gold — lifetime purchases of $6,000 (highest lifetime tier)

This means that even though the annual program resets every January, you do not start from zero. Your past purchases help you begin each year at the highest lifetime tier you’ve earned. As you continue to shop with us, your lifetime total grows, allowing you to reach higher starting tiers in future years—up to the Gold lifetime level.

If you provide a picture of your build using one of our decals and submit it for a FREE DECAL, and we choose to use your photo in our display ad, we will send you a decal of the same scale and value. Shipping is not included and does not count toward the free-shipping minimum.

The photo must be a high-resolution image (1024x768 or higher) and taken against a plain white or solid-color background. Please do not use dioramas, props, or other background elements.

If you provide pictures of your builds that are not part of a Free Decal request, we reserve the right to use those images on our website gallery, social media pages, or any other medium used to showcase or support our products.

Personalized Names on Decals
We do not offer custom name changes or personalized text on decals. These designs require additional setup time and cannot be resold, which makes them outside the scope of what we can provide.

Custom Artwork
We do not create one-off custom decal designs unless the artwork is something that can be added to our library for future use. This ensures the time and cost involved in creating new artwork is sustainable.

Color and Size Changes
We are happy to adjust colors or sizes on many designs, but not all artwork can be modified. Some designs are fixed and cannot be altered. If you need a color or size change, please contact us first so we can confirm whether the artwork allows it.